To our valued customers, we’ve been made aware that some headbands are cracked. If you have received a new Shade Savers Kit and your headband has a crack, please let us know and we will send you a new headband at no cost to you. Just contact us on the web contact page or email us at [email protected]. Please include your name, shipping address and order number if you have it or where you purchased the product. We apologize for any inconvenience this may have caused.